Wednesday, September 23, 2009

The eBay Transaction from Hell


Here's yet another difficult eBay transaction.


A few months ago, I wanted an expensive piece of electronic equipment. I looked for a while on ebay, and finally found one. The price was not bad either, but it was still expensive.


So I ordered it. I won the auction and paid for it, and the seller said they got the payment. It was to be mailed priority. A week or so goes by. No item, and it should have taken two days. So I email Dear Seller, and Dear Seller says I should get it soon. I did. Two days later. The seller only decided to ship after I sent the reminder.


And that was not the end of it. It was more like the beginning. This fragile electronic item has just been tossed loose in a box for mailing. No foam, bubble wrap, or anything else. So it rattled loose. And the power cord was missing, so it was worthless. I emailed Dear Seller about both concerns, including that I was going to have to spend $30 to replace the missing power cord. No response.


So... I left negative feedback. Then all hell broke loose. First thing you know, I get positive feedback on eBay. eBay only allows "positive" feedback to be checked for buyers. But Dear Seller left a nasty comment to go with the "positive" feedback saying I was a non-paying bidder. I got eBay to remove the feedback entirely. I confronted Dear Seller on this, and they said that because the payment was through PayPal, it didn't count as a payment. Yeah right... .and they took the money.


Next thing, Dear Seller leaves a comment on the negative feedback in their own profile. This scatalogical bit of text was such that I was quickly able to get eBay to remove that too.


So, now Dear Seller had a negative feedback, and their two attempts to get revenge had failed. They sent me a couple of emails trying to blackmail me to ask eBay to remove the negative feedback I had left, but I ignored these. Not a chance!


That was months ago...


Now this morning. The piece of electronic equipment had served me well. these past few months It worked after all, despite the careless negligent packing. But this morning it died.


So I called the company that made it, to see if I can get it repaired. They asked for the serial number, and I give it to them. The company that made the device then said it had been reported stolen from a certain place.


I went online and checked Dear Seller's name, and it turns out that the seller has an online resume showing that they happened to have worked at the place the device had been stolen from.


Well, this resulted in a call to that place. They sound very interested to find out about this employee who stole something from there and sold it on eBay. They are looking into it, and I expect a call back later today.


I hope I get my money back somehow.

14 comments:

laura b. said...

What an incredible story! I hope this scum sucking seller gets exactly what he deserves. And you deserve a medal for all you've gone through.

Lily said...

Wow! I can't wait until the next instalment!

Michael said...

I've really only had one problem on EBay, and they were really good about fixing it.

It's a shame you had so much difficulty. Good luck!

Gerry said...

I've never shopped on eBay, precisely because I figured I'd have this sort of tiresome experience.

Shaw Kenawe said...

I searched eBay for a video of Maria Callas in her only non-singing role as Medea directed by Pasolini. I found one, but the seller was in Greece. We exchanged emails, to make sure I'd be able to watch the video in the correct format for US. He assured me I would.

The video arrived. It was in Greek with no subtitles [according to the video's jacket], and it was in a format my player couldn't use.

I gave it to a library in a local Greek-American community.

MrManuel said...

Holy crap dude, that is crazy! Karma is a b1tch and I think this guy is going to get what is coming to him. I appreciate people like you who remain persistent on things like this.

Chuang Shyue Chou said...

"They sound very interested to find out about this employee who stole something from there and sold it on eBay. They are looking into it, and I expect a call back later today."

Likely story. I think they are taking you for a ride!

Chuang Shyue Chou said...

I am sceptical. Hmm..

Still, the seller. Ack.

Churlita said...

Wow. That's a lot of drama for an EBay purchase. Plus, the guy is an idiot to make such a big deal about stuff with you when he stole it in the first place.

Ananda girl said...

What an amazing story! People can be so dreadful. There was a teacher in the town near us that was taking children's coats and selling them on ebay. Can you imagine?

I have never bought a thing from ebay, though I do a great deal of on line shopping for things.

Wow... good for you for turning that rat in. Karma kicks back!

Sleestak said...

Nice.

I've long maintained that ebay could reign in the majority of the scoundrels who use their site by a few simple tweaks to the format of their listings, but most of them remain voluntary on the part of the seller.

Rob said...

I sense a new TV show here: CSI: Traverse Bay.

Keep us posted!

Dawn said...

I would think that you could get your money back if your paypal account was transacted by credit card. The credit card company can take that money out of their account anytime they legitimately need to as long as the funds are there. That's one good thing about paying for services with a credit card.

Let us know how it all works out.

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