Sunday, June 27, 2010

Travel woes

We had reserved the room two weeks before. A nice suite. A day or two before we were to arrive, I called on the phone and verified. Because, you never know what can go wrong with hotel reservations.

Then I checked for reviews of the place on the internet. Something we should have done before making the reservation. The reviews were really bad

fit only for prostitutes to bring clients to, walls covered with the most disgusting goo, and rampant bedbugs.

We arrived in the evening like we were supposed to. The first thing that happened was that the desk clerk tried tot put us in a tiny room for the same price. We objected. Then we were told we would be getting the suite we had paid for, after some resistance.

So they we went up to the room. It wasn't a suite at all, but just a slightly larger room. We went back downstairs. The clerk insisted it was a suite, and described the multiple rooms. I told her it was not a suite. Eventually she admitted that she had no idea what rooms were in the hotel. And that she thought it was a suite, and if it wasn't, that meant there was no suite in the motel. And that to find out what was going on, I'd have to talk to the manager.

I did the next day. It turns out that the night clerk had no idea what she was talking about, and that our suite was sitting there last night, empty because the night clerk refused to check us into it. And of course it would be no problem to switch to the suite, which we did.

The awful Internet reviews were rather off. It wasn't super-clean, but it wasn't super nasty. This led me to wonder if competing motels don't go around putting up the worst possible reviews of other motels onlone.

And when we checked out, the manager told us that the night clerk had been fired.

I've written of bad lodging experiences in the past. I've had too many bad experiences. Has anyone had any lately?

9 comments:

Ananda girl said...

I don't often stay in motels or hotels. I have not traveled much.
The last time I did, it was at the Oregon coast in early November... and it was fantastic for the price! The waves of our beach came within feet of our elevated porch, the room was huge,tasteful and the kitchen was a full kitchen, not just a microwave with a tiny fridge. I was thrilled. I'm guessing that off season was the key to that.

But as a kid, we once stopped at a place that was very scary... due to a sudden storm. On one side we had a sex marathon raging and on the other arguments all night long. The manager would not do a thing to alter it. My mom got so mad she was pounding on the walls and yelling at them that there were children in our room.

laura b. said...

I'm glad they took care of that very imcompetant employee and that things ended up working out.

I haven't had much opportunity to travel, so the few times I have stayed in any sort of hotel or motel have seemed quite fine to me :-)

MrManuel said...

I read a ton of reviews before I book anywhere. I try to read a lot of reviews, not just the ones that have 2 or 3 reviews and that is it.

secret agent woman said...

Twice I've checked in only to find the non-smoking room I'd been promised was not available. As a non-smoker, I found the rooms nearly unbearable and left both times feeling ill in the morning.

Tara said...

Wow, I'm glad the manager was finally able to sort that out and that you were eventually able to settle into your suite!

We had a problem about room size last year when my friends and I stayed in a hotel for my friend's wedding. Eventually we were able to get things settled.

Churlita said...

I've really only stayed in Motel 6 kinds of places. Because the only way I can afford to travel is to do it the low rent way.

Tim said...

As a rule I stay at Hampton Inn, Courtyard, or a chain like that when on business. Lower tier chains like super 8 are fine as well. I tend to stay away from the other places.

BB-Idaho said...

Once checked into a little Mom & Pop place, eastern Oregon small town. Three drunk cowboys in next room.
Loud, profanity-laced racket for two hours straignt. Our kids eyes were huge at learning this
new artform, but the only part I recall was, "Thet war the best &%$#* horse ah ever %^*$ had,," and furniture being thrown around the room. Complained to the old couple that ran the place; they talked to the cowpokes and were escorted
rudely out. We packed up at midnight and left. I guess that what's happens when those guys come in off the range for a 'good time'!

GrizzBabe said...

I've been lucky. I haven't traveled much, but when I have, I've always had a good experience.

When my long-distance boyfriend and I first started dating, he stayed at a hotel near my house. He complained of a long blonde hair being on his pillow which really skeved him out. That's the extent of our horror stories.